WHERE DO WE SHIP FROM?
We proudly make our sustainable and ethical product locally in the Riviera Maya, Mexico. We ship from both Mexico and the UK. However, as you help us grow we hope to increase our distribution centers and be more local to you.
We want to keep this nice and simple for you.
-Shipping throughout Mexico is only 195 Pesos for all our Mexican amigos
-Shipping throughout the U.K is 7 GBP
-Shipping International orders to the rest of our global Paraíba family is at a fixed rate of 19 USD
WHEN WILL MY ORDER ARRIVE?
Get up early and place the order before midday and we will ship the same day. If ordering after a hard day at work then we will ship the following day.
-U.K. orders – 1-2 working days
-Mexico orders 1-3 working days
-European orders 2-5 working days
-International orders 2-7 working days
There can be the rare customs or courier delay, which may affect your delivery. However, at Paraíba, we have a simple and efficient delivery system in place so delays don’t occur very often. Remember, we want to you to be at the beach enjoying your new Paraíba beachwear just as quickly as you do!
WILL I GET A TRACKING NUMBER?
As if by magic once your order has been successfully placed you will receive a confirmation email. Once your items have been dropped off to our reliable delivery company you will receive a second email with your tracking number. Depending on when you place the order this might take up to 1 day.
All orders will require a signature when we deliver, so please make sure that someone is at home during business hours. If you can’t stay at home, there are plenty of other options: You could give us your work address and make everyone jealous about your upcoming beach holiday when your package arrives. Or knock on the door of one of your neighbours and ask them to look out for the delivery person. They can sign for your delivery and you can give them a big hug when you get home to say thank you! Spread that Paraíba love! We are game if you have any other creative ideas of where to receive delivery.
Unfortunately we cannot send to PO BOXES, so please ensure that you provide us with a street address people!
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?
If you live within the E.U. or Mexico you won’t have to pay anything. However, all other countries will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that at Paraíba, we do not have any control over any duties, customs and taxes levied by the country your order is being shipped to. Unfortunately we cannot advise what the cost will be as these charges can vary according to the country.
Since these fees are not calculated nor applied by Paraíba, please contact your local customs office to find out more information if you are unsure of the charges. Yes, this is all a bit boring but it is important to be aware of.